The Motor Ombudsman has partnered with Alliance Automotive Group (AAG), a distributor of passenger and commercial vehicle parts.
This partnership reinforces AAG’s demonstration of their commitment to industry best practice and customer service through their 1,200-strong, nationwide Approved Garages Network across the UK, including AutoCare, Top Truck, United Garage Services, and NexDrive.
Tim Clement, head of workshop solutions at Alliance Automotive Group UK and Ireland, said: “We are very excited to be partnering with an authority in the automotive sector, such as The Motor Ombudsman.
“We want our garages to be the very best that they possibly can be, and this collaboration reinforces our dedication to always raising the bar even higher when it comes to the level of service and work delivered to motorists, and ultimately challenges the status quo.
“We look forward to working with The Motor Ombudsman and building on the formidable expertise that this collaboration will offer.”
If any member of AAG’s Garage Networks programme has an unresolved dispute with a customer, they will be invited to apply for accreditation to The Motor Ombudsman’s comprehensive Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Service and Repair.
Garages will be able to signpost consumers to The Motor Ombudsman for assistance to help conclude disputes.
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “AAG and their garage networks align with our values in their quest for the very highest level of customer satisfaction and to do the right thing by their consumers.
“This partnership therefore brings together two prominent organisations in their field with a common goal to move standards forward in the motor industry, and allow more motorists to have access to reputable garages that are committed to excellence.”