SAN DIEGO — Workiz, a field-service management platform with more than 120,000 customers, has launched an artificial intelligence (AI) service, Genius Answering.
Genius Answering is the latest addition to the Workiz Genius suite and is aimed at redefining after-hours field-service operations, a press release from Workiz said. Genius Answering’s Jessica is the only AI answering service built directly into a contractor’s field-service management (FSM) platform.
Jessica handles calls effortlessly, Workiz said. With the ability to know everything about a business and its customers, it keeps a business thriving by booking jobs 24/7, Workiz said.
“Imagine never missing a call again, capturing every job opportunity and effortlessly boosting your revenue — even after hours — simply by flipping on the switch to Genius Answering,” said Didi Azaria, CEO of Workiz. “Genius Answering is a game-changer for field- service businesses. As a cornerstone of the Workiz Genius suite, it ensures no call goes unanswered, every opportunity is seized, and all tasks integrate effortlessly with your existing processes.
“Most field-service business owners are unaware of the hidden cost of missed calls. An analysis of 150,000 service business calls shows that, on average, 40 percent of inbound calls go unanswered, and half of those clients have already booked with a competitor by the time they are called back. Now, Genius Answering steps in to help businesses recover this loss, increasing top-line revenues by up to 30 percent simply by implementing Genius Answering inside their Workiz system.”
Offered within the communication suite, Genius Answering goes beyond basic automation by offering continuous availability, industry-specific expertise, customer engagement, and comprehensive office support. Jessica seamlessly streamlines operations, enhancing overall efficiency by automating up to 80% of call-management tasks, from customer support to appointment booking, to help capture revenue around the clock, the Workiz press release said.