- Cybertruck owner returned from vacation to find his EV dead despite being plugged in.
- Tesla quickly diagnosed a failed power converter and towed the truck for free repairs.
- The company confirmed heat and charging were not the cause and covered repairs.
Imagine coming back home after a couple of weeks away to find your six-figure EV dead as a doornail. If it had been unplugged the whole time, slowly draining its battery, the situation might have made more sense. But in this case, the Cybertruck in question was connected to a charger the entire time.
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When the owner, AJ Esguerra, returned to his Cybertruck after two weeks away, he realized it had been getting juice for almost two straight weeks. Parked in scorching-hot Arizona, he worried he’d fried something for good. One message to Tesla service ended up being all he needed.
Unexpected Silence After Two Weeks Plugged In
The initial worry for Esguerra was real. He posted to the Cybertruck Owner’s Club on Facebook looking for insight. “Need some help- we were on vacation for 2 weeks and just returned and the CT won’t power on at all. I looked at my app and it says it last connected 11 days ago,” he wrote.
Given the conditions, he thought perhaps the heat waves passing through Arizona might have come together with a constant trickle charge and ruined something on the truck.
“We’ve had record heat the past week. Is it possible it overheated and damaged the battery or can I try a master reset before I set up a service call,” he asked fellow owners. Responses were mostly kind but a few probably weren’t what he wanted to hear.
“It’s bricked bro…” said one person. “An insurance fire is the only solution,” said another. Thankfully, some folks provided reassurance and simply directed him to contact Tesla service. When he did, the ball rolled quickly downhill.
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“Tesla service is on the way. Quick response through app and received a call immediately,” Esguerra says. From there, the technicians jumped the truck to life, towed it to a service center, and dug deeper.
The Real Culprit
What they found was that the power converter failed. According to AJ, it had nothing to do with charging the truck or the heat or the combination of the two. In fact, he says that Tesla told him to just leave it plugged in for as long as he wants.
“They recommend to keep it on the charger at all times. It will stop charging when it’s full. He said they have a lot of snowbirds with CTs that leave for months and keep it on the charger with no issues,” he says.
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In a world full of cases where cars break and warranty or service work ends up being less than ideal, this is a nice break from that disappointment. AJ says he’s back on the road and that Tesla covered everything. That’s as happy an ending as one could hope for here.
