I’m pedaling my bike up a steep hill in Austin. It’s steeeeep. I look up as far as I can see–and all I can think about is how I’m going to give up early. “I can just skip the last part of my ride. I’ve ridden enough. No one will even know.” I shake my…
Thanks for listening to our show! We’ll be back next Thursday morning 8AM EST. Cheers, Dan & Ian Full Transcript Gino: I believe if you do what you love, the money will follow. And this is where we probably totally disagree. If you start with the money, I believe you’re gonna make a mistake. [showhide…
When you’re running a startup, you’ve got thousands of tasks to perform. You’re probably running with a small staff complement, which is great when you need to adapt to changing market conditions. However, it becomes an issue when you need to provide outstanding support. When you get busy, customer queries might start piling up. You’ll…
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Call centers are busy, noisy, bustling places where agents commonly field a fusillade of non-stop calls. This can lead to agent burnout and an unsatisfactory customer experience. It can also reduce productivity. The good news is that, by tweaking processes and mindsets, and incorporating background noise cancellation, call centers can become less bogged down and…
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Opinions expressed by Entrepreneur contributors are their own. In my early years of entrepreneurship, I believed that the more I tried to manage all aspects of my business, the more successful it would be. I thought that micromanaging was my way of protecting myself from failure. But I soon realized that while I was busy…
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January is here… and with it comes resolutions and a fresh start. What better time to pick up a book and read. I’ve pulled together some great books that were released in the past few months. These wonderful books are hot off the press and waiting for you. These guys are absolute must-reads…
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Currently, most businesses and fintech firms provide a secure and convenient alternative to conventional payment methods in accordance with the consumer transition towards rapid, seamless transactions. This not only streamlines the checkout process but also establishes a benchmark for future advancements in financial management and interaction in an increasingly interconnected society. Payment methods have undergone…
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Photo by Yan Krukau on Pexels As technology advances at a breakneck pace, its transformative powers are felt across various sectors, including customer service. Contact centres, which serve as the nexus between businesses and consumers, have been particularly influenced by tech-driven changes. From basic call-handling operations to complex customer interaction hubs, these centres have evolved…
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Thanks for listening to our show! We’ll be back next Thursday morning 8AM EST. Cheers, Dan & Ian Full Transcript JP: We ended up I think spending probably a gently used Honda Civic I think. That amount of money on this channel that ended up not being profitable or did not return any positive ROI…
Many industries are turning to online systems to enhance efficiency and improve the overall user experience. One area that has seen significant transformation is the process of managing access and entry for various events, venues, and services. With the rise of online platforms, businesses and organizations can now offer seamless entry solutions that not only…
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