Allianz Partners UK has been reappointed as Volvo Car UK’s roadside assistance provider, extending its partnership for a further three years.
Allianz Partners UK has been Volvo Car UK’s partner of choice since 2010. During this period, to help support the inroads the brand has made into the electric vehicle market, Allianz has developed a premium service for Volvo customers.
This includes deploying Volvo’s own diagnostic toolkit at the roadside plus retaining specialist Volvo technicians as part of the roadside assistance team.
The customer journey is fully flexible, with customers able to report breakdowns or incidents by phone or digitally via the Allianz Assistance hub.
This flexibility extends to vehicle replacement services – Allianz will provide alternative mobility options where appropriate, including taxi services and eco-friendly options such as EVs and electric bikes.
Allianz Partners is set to continue its collaboration with Volvo Car UK by offering three key programmes, including the Service Activated Roadside Assistance (SARA) feature. This initiative ensures that Volvo customers who service their vehicles at registered retailers receive a year’s roadside assistance protection.
Marcus Latchford, Chief Sales & Distribution Officer at Allianz Partners, commented: “Over the last 15 years, our roadside assistance services for Volvo have transformed from simple repair and recovery to a comprehensive, integrated offering.
“We collaborate closely with Volvo’s team to drive product and innovation development, enhancing the excellent customer service included in our traditional roadside assistance package.
“We work with Volvo to create a feedback loop on vehicle performance, which helps them understand the real-world issues customers are experiencing and feed that both into maintenance plans and vehicle development.”