Every mechanic has horror stories about the things they’ve discovered inside customer vehicles. From forgotten food that’s turned into science experiments, to drug paraphernalia, to items that would make anyone blush, automotive service throws up surprises that go well beyond engine trouble.
An Aug. 12 Facebook Reel from Toyota Woodbridge, a dealership serving the greater Washington, DC metro area in Northern Virginia, perfectly captures the experience of opening a customer’s car and immediately regretting it. The 16-second video, set to the upbeat Spanish pop song “Bizcochito” by Rosalía, shows three dealership employees in their uniforms encountering what appears to be a mild case of automotive chaos.
A caption appears onscreen, reading “Us: We won’t judge your car. Also us…,” setting the stage for the public shaming of a messy motorist.
The Reveal
The video opens from inside the vehicle’s cargo area, showing the trio of Toyota Woodbridge employees slowly opening the hatch. Their grimaces say it all as they survey the mess: a cardboard box, empty containers, and even a foldable “Wet Floor” warning sign scattered throughout the space.
The perspective then shifts to show one employee opening the passenger door, revealing more clutter including another warning sign, a golf umbrella, and a black trash bag. The video’s punchline comes when one employee picks up what appears to be a blue Labubu from the passenger floor. All three workers shake their heads in unison.
The final shot shows the employees looking through the driver’s side window at a large roll of shop towels on the passenger seat, their expressions of bewilderment directed straight at the camera.
When Messy Becomes a Problem
While the Toyota Woodbridge video shows a relatively tame example, mechanics deal with far worse on a regular basis. Excessive clutter in vehicles can actually impact service quality and safety. Technicians need clear access to diagnostic ports, fuse boxes, and various components that might be buried under personal belongings.
But more serious concerns can arise when mechanics encounter unsanitary conditions, strong odors, or items that could pose health risks. Shop policies vary on whether they will service vehicles that present unsafe working conditions, but if you do not clean out your vehicle before service, there’s a good chance you’ll upset your mechanic.
From a practical standpoint, customers who clean out their vehicles before service may receive better attention to detail, simply because technicians can work more efficiently and safely in a clean environment.
Tales From the Service Bay
The comments on the Toyota Woodbridge video opened the floodgates for mechanics to share their most memorable discoveries.
“One time a coworker of mine was changing a cabin filter and all of a sudden I hear screaming,” shared Jesus Manuel Rodriguez III. He said that the tech accidentally touched an intimate item the customer had left in the vehicle
Guynn Griffin topped that with an epic tale: “Guy brought in car after he left his windows down in the rain. Apparently he sold pot for a living and had seeds all over the floor. The floor held onto the water and this dude had pot sprouts growing all over the interior of his car. Lol”
Nicholas Yu shared his own horror story. “That’s not even that bad,” he wrote, “I had this lady have so much stuff in her car she didn’t even know she had expired can food from like 2012. The cans were all swelling it was nasty as [expletive].” Toyota Woodbridge responded with concern, “I’m surprised they didn’t explode.”
Several mechanics acknowledged the uncomfortable reality of judging customers based on their vehicles’ condition. “Who’s not judging? I’m judging the [expletive] out of your car. Sometimes I get in a car and immediately feel bad for the owner’s gynecologist,” wrote Mike Reyna with brutal honesty.
Customer Perspective
Not all reactions came from the service side. Some customers recognized the importance of preparation.
“This is exactly why I clean tf out of my truck before I leave it for any kind of maintenance,” commented Shayla Danielle, earning appreciation from Toyota Woodbridge, “We sure appreciate it!!”
Another commenter suggested consequences: “There should be a charge if your car looks like this. $100” wrote Dee Muñoz, with Toyota Woodbridge agreeing, “Wouldn’t that be great!”
The Bottom Line
While Toyota Woodbridge’s video shows what mechanics consider a relatively mild case, it highlights an important reality: the condition of your vehicle when you bring it in for service matters. Clean cars not only make the job easier for technicians but can result in better service quality.
For customers, a quick cleanup before service can mean the difference between a smooth experience and becoming the subject of shop floor stories for years to come.
Motor1 emailed Toyota Woodbridge for comment. We’ll update this if it responds.