Full enforcement of the Vehicle Entry Permit (VEP) for Singaporean vehicles entering Malaysia began yesterday, but some Singaporeans still face issues linking their RFID tags to the Touch ‘n Go app, reports Bernama, who spoke to some of them at the Danga Bay VEP centre.
According to the news agency, Singaporeans were lining up as early as 8.30 am to register, install RFID tags and resolve issues regarding linking their RFID tags to the Touch ‘n Go app.
“To me, the registration process was easy, but I was not able to update it on my phone. We’re worried this will cause problems at the border. My wife and I tried many times, but it still didn’t work, so we came here because we don’t want to be fined.
“It would be helpful if clear guidelines are displayed on mirrors or walls so users can refer to them easily,” said 60-year old Mohd Nagit Kassim, who travels to Johor Bahru almost weekly.
Also having problems linking his RFID to the Touch ‘n Go app was 56-year old private-sector employee Sunny Koh. “I applied for VEP in November last year, and the process was quite fast and easy. I don’t know why I couldn’t link it with Touch ‘n Go. That’s why I came here, and I hope it can be settled today,” the father of one said.
“I registered with JPJ a long time ago, but the RFID couldn’t be linked to the Touch ‘n Go. So I had to come to the counter and bring all my documents. I have tried using a laptop, but still couldn’t solve the problem. I’ve been here since 8 am and had to wait quite a while. It took nearly half an hour for each person at the counter,” said 59-year old housewife Fauziah Alias.
“Many people are probably facing the same issue, failure to link RFID with Touch ‘n Go. So I hope the system can be improved. Otherwise, we’ll face difficulties exiting Malaysia and may have to pay fines,” she added.
Bernama reported yesterday that 42,416 Singaporean individual private vehicles (17% of the 248,504 tags issued) have yet to activate their VEP RFID tags as of June 29. Singaporean cars without an activated VEP will face an immediate RM300 compound in line with Section 66H(7) of the Road Transport Act 1987 (Act 333) and will not be allowed to leave Malaysia until the compound is paid and the VEP is activated.
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