ATLANTA —LG Electronics has launched its Premier Service Champion Program, designed to equip LG distributors and applied representatives in the HVAC industry with advanced technical knowledge, hands-on training, and other industry resources.
The program provides comprehensive education modules and expert-led workshops to enhance technical expertise and troubleshooting skills, raising technical support standards and helping improve customer experiences across the industry and within local markets, a press release from LG Electronics said.
Distributors and applied representatives in the program are essential in providing top-tier technical support, enabling LG HVAC products to be installed and maintained to the highest industry standards, the press release said. Through what LG calls growth-advance-partnership (GAP) planning, participants will also contribute to ongoing improvements in service quality and training.
“The LG Premier Service Champion Program is a game-changer in HVAC technical support, showcasing LG’s commitment to top-tier service, innovation, and industry expertise,” said Mark Rogers, director of aftermarket support for LG Electronics U.S.A. Air Conditioning Technologies. “This program helps to equip our partners with the skills and tools they need to deliver exceptional technical support and training for LG’s vast HVAC product line.”
Program highlights, according to the press release, include:
• Technical training: Participants will receive at least 40 hours of LG product training annually, covering installation, diagnostics, and servicing of LG HVAC products and controls.
• Access to LG support: Members will have access to LG field service support, technical forums, and service bulletins.
• Professional recognition and networking: Participants will be recognized for their expertise, gain access to industry events, and be able to join the LG Service Champion Recognition Program.
• Service tools: Members who successfully complete program assessments will receive LG’s LGMV (LG Monitor View) Service Tool, which enhances diagnostic and troubleshooting capabilities.