DALLAS, Texas —
Lennox showcased nnovations and dealer-focused technologies at Lennox LIVE 2025, the company’s exclusive annual event for its dealer network. Among the featured products were the new Lennox powered by Samsung Mini-Splits, Elite Series EL18KSLV Slim Heat Pump, and the Dave Lennox Signature Collection Sl22KLV Cold Climate Heat Pump, designed for optimal energy efficiency and comfort. The event series brought thousands of Lennox dealers together in Orlando, Kansas City, and Las Vegas.
Lennox unveiled a host of dealer support initiatives, including an AI-powered technical support chatbot to streamline troubleshooting in the field for HVAC professionals, an improved digital experience on LennoxPros.com including updated product documentation search functionality, and an improved warranty claims process. The company is also enhancing its Premier Dealer Program to drive local demand while introducing a new Preferred Vendor Program, giving dealers access to vetted vendors they can trust to support business growth.
As part of its commitment to dealer success, Lennox introduced next-generation instructor-led training programs designed to sharpen skills and expand opportunities. Additionally, the company has developed its BuildATech Friends & Family training initiative —
an industry-first program that helps dealers cultivate new talent by removing financial barriers for participants. Lennox anticipates increasing the number of technicians graduating from the program by 50 percent in 2025.
“Lennox LIVE 2025 reinforced our commitment to delivering best-in-class products and services, but more importantly, it empowered our dealers,” said Lanessa Bannister, Lennox residential HVAC vice president/general manager. “By enhancing our digital tools, launching new programs, and strengthening our partnerships, we’re ensuring Lennox dealers are equipped with the support they need to grow their businesses with confidence and thrive in an evolving HVAC market.”