NEW ORLEANS — Prokeep Inc., which provides customer engagement software to distributors, has partnered with Allied Air Enterprises to bring communications solutions to some of the largest HVAC distributors in North America, including Tropic Supply, Winsupply, Baker Distributing, and Locke Supply Co.
The collaboration will equip distributors’ networks with Prokeep’s communication solutions, enabling faster response times, more sales opportunities, and a better view of customer history, a press release from Prokeep said. This will allow distributors to strengthen customer engagement by centralizing communication across text, email, fax, and web chat, reducing call volume, enabling multi-tasking service, and increasing sales, the press release said.
“This collaboration enhances our shared common goal of driving growth and efficiency for HVAC distributors,” said Prokeep CEO Jack Carrere. “We continuously hear from our thousands of customers how Prokeep helps move inventory faster, provide a better customer experience, and grow revenue. That’s why we’re thrilled about this collaboration, to make it easier for more HVAC distributors to experience more wins, build better relationships, and serve their customers faster.”
“Allied Air distributors will be able to use their marketing co-op funds to cover up to 50% of a distributor’s cost for Prokeep’s annual subscription fee after the free trial,” said Becca Kingery, senior manager of channel marketing at Allied Air. “This initiative underscores Allied Air’s commitment to forming business-building partnerships with their distributors on tools that drive efficiency and growth.”
Prokeep’s centralized inbox for customer communication enables distributors to manage inbound and outbound texts, emails, faxes, and web chats in one platform. This results in faster customer response times, more proactive communication, and a comprehensive view of customer interactions, the press release said.