Customer Service Isn’t About Being Nice—It’s About Being Effective – Top Entrepreneurs Podcast

Erin Stahla, Co-owner of Stahla Services, a nationwide provider of restroom, shower, and ADA trailer rentals again joins Enterprise Radio. Our focus today is the topic of customer service.

Listen to host Eric Dye & guest Erin Stahla discuss the following:

What’s the #1 mistake businesses make when it comes to customer service?
How do you turn a ticked-off customer into a loyal one?
What’s the simplest way to improve customer service without adding more cost?
How do you train your team to handle problems before they become problems?
What’s the biggest difference between ‘good’ customer service and ‘elite’ customer service?”
How do you measure whether your customer service is actually working?
What’s one unpopular opinion you have about customer service??

About Grant & Erin Stahla

Grant and Erin Stahla are entrepreneurs passionate about redefining portable sanitation and creating a business that reflects their values—care for people, excellence in service, and faith-driven leadership.

Their journey began with a shared passion for business, which became the foundation of their relationship. While most couples start with small talk, Grant and Erin’s first date was spent discussing sales, marketing, and operations. Grant launched Stahla Services right out of college, and Erin joined him in the business after they got married. Together, they’ve built a company that not only delivers exceptional service but also prioritizes strong relationships—with customers, employees, and the community.

Beyond their work, Grant and Erin are committed to personal growth, mentoring young entrepreneurs, and giving back through their support of Love Justice International, a nonprofit dedicated to preventing human trafficking. Their business is an extension of their mission to serve others while fostering a life centered on faith, family, and integrity.

About Stahla Services

At Stahla Services, we believe restrooms should be more than just a necessity. That’s why we provide restroom and shower trailer rentals that offer a clean, comfortable, and premium experience for event guests, construction crews, and businesses alike.

Unlike standard porta-potties, our facilities feel more like high-end hotel restrooms, featuring:
✅ Climate control for comfort in any season
✅ Fresh running water and modern fixtures
✅ Spacious, spotless interiors with fully stocked supplies

Whether you are hosting a wedding, managing a construction site, or organizing a corporate event, we deliver reliable service with a commitment to excellence. Our team ensures that your restroom experience is seamless, from setup to pickup, so you can focus on what matters most.

Beyond business, we’re driven by a purpose—to do things the right way, give back to those in need, and create opportunities for growth. With every rental, a portion of our profits supports Love Justice International in their fight against human trafficking.

At Stahla Services, we’re more than just a restroom rental company—we’re a team dedicated to providing comfort, reliability, and care in every interaction.