I’m fortunate to serve as the opening keynote speaker at ISE in Barcelona. To celebrate the moment, my team at ServiceNow secured an opportunity at diginomica for a contributed article that explores the keynote topic, “AI is eating the world – why the AI revolution is good for business.”
Summary: AI isn’t just transforming business, it’s redefining what’s possible (if you lead it!) From automation to augmentation, let’s explore how AI can reshape the future of innovation and value creation. Here’s how…
AI is eating the world – why the AI revolution is good for business
The AI revolution isn’t just another chapter in the history of technology — it’s the beginning of a new story entirely. One where businesses can reimagine what’s possible, rethink value creation for an evolving market, and reshape their future together with customers and employees.
In a world where disruption seems to have become the default setting, AI is a great equalizer. Picture this: a small retailer leveraging AI to deliver personalized recommendations on par with e-commerce giants or a healthcare provider using AI to improve patient outcomes with precision diagnostics. AI is leveling the playing field, democratizing innovation, unlocking possibilities not possible before, and opening doors to growth and agility.
Unlocking new value
What makes this revolution so extraordinary is AI’s ability to help creative and open-minded leaders discover value we never even knew existed. It shifts us from the mundane to the meaningful — from reactive to predictive, static to dynamic, from one-size-fits-all commodities to deeply personal and scalable experiences.
Let’s think about customer experience for a moment. In today’s hyperconnected world, personalization isn’t just a nice-to-have; it’s a competitive edge. AI can process enormous amounts of customer data in real-time, enabling businesses to deliver hyper-relevant experiences at scale. Netflix’s recommendation engine, for instance, doesn’t just keep us binge-watching; it’s the cornerstone of content production and fostering customer loyalty.
At the same time, AI can free us from routine tasks. By automating the mundane — data entry, inventory management, logistics — it allows people to focus on what truly matters: creativity, strategy, and problem-solving. This isn’t about replacing jobs; it’s about elevating them. Teams are empowered to tackle more prominent challenges, leading to more engaged, satisfied employees and customers.
Please read the full article at diginomica! 👈
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