SEATTLE — Business Development Resources (BDR), which provides business coaching and training services for the HVAC, plumbing, and electrical industries, has a lineup of virtual courses to help home services business growth during the winter season.
These sessions will cover a wide array of essential topics and offer actionable insights and strategies to drive profitability, improve customer relations, and streamline operations, a press release from BDR said.
“The home services market is becoming more competitive every year,” said Matt MacArthur, senior vice president of training at BDR. “For that reason, we’re offering a full slate of educational courses to help contractors close out 2024 strong and start 2025 on the right foot.”
With more than 10 virtual training events planned for the next four months, BDR will provide contractors information vital to the growth and success of their business, the press release said.
Topics in the upcoming trainings cover all areas of a contractor’s business BDR said, including:
• Mastering Productivity: Strategies for Prioritization, Time Management & Delegation (December 18)
This class will offer practical tools and resources for improving productivity to help attendees gain control over their day and be more effective in their lives and job roles.
• The Home Service Blueprint: Five Core Pillars for Building Your Dream Business (January 9)
In this one-day workshop, business owners and managers will learn five foundational strategies to increase profitability and success and immediately enhance their HVAC and plumbing business.
• Top Gun Technician Excellence: Beyond Diagnostics (January 30-31, 2025)
In this session, service technicians will learn soft skills for performing their jobs better and driving customer satisfaction, sales leads, and referrals through a defined service-delivery procedure.
• Customer Experience University (February 6-7, 2025)
This course will teach sales and installation coordinators a structured retail process to help build long-lasting customer relationships, close more appointments, and position the company for referrals.
“The way the home service industry operates has changed dramatically over the last decade,” MacArthur said. “In order to remain competitive, contractors must adapt to increased consumer expectations. From office management to improving point-of-sale opportunities, these training courses can help position business owners for growth and expansion as the market changes.”
Click here for more information about BDR’s upcoming contractor training schedule.